De-escalation lessons from avoidable Burger King drive-thru incident in Michigan
De-escalation lessons from a 110% avoidable Burger King drive-thru incident in Michigan!! This situation happened on Sept 4, 2022, in Wyoming, MI.
When you allow yourself to become offended, frustrated, or impatient, you only increase the likelihood that YOU will end up being the one to say or do something that escalates the situation!
This guy, who started the whole thing, actually even walked out at one point but then came BACK into the situation!!
Press release on the incident – https://youtu.be/anzTZwmDl4U
News story – https://youtu.be/ZdmbnsCSqno
GENTLE RESPONSE is not just another lecture presentation! The training program is specifically designed to help people develop stress inoculation, muscle memory, self confidence, and confidence in colleagues!
Effective De-escalation skills are critical to maintain and healthy, safe, even happy work environment!